Cancellation Policy

We can cancel your order if a request is made within 24 hours of placing the order. The request has to be made at chicplays@chicplays.com with your email ID and Phone number used during registration or by calling us on +91-6280794042.

Once we receive a cancellation request, it will take maximum 48 hours to cancel the order. You will be notified of the same.

Refund Policy

Refund will be transferred back to the source of transaction. It may take 7-10 business days for your bank to process the refund and the same to reflect in your account. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by us.

Return policy

If you think, you have received the product in a bad condition or if the packaging is tampered or damaged before delivery, please refuse to accept the package and return the package to the delivery person. If possible, take photos of the damaged package and email us at chicplays@chicplays.com mentioning your Order ID and attach photos.

Also, we offer Return or Replacement for all products under certain conditions which are mentioned below:

If you are not completely satisfied (only when there is no defect) with the products, you can replace the product. You have to pick and drop product yourself ( otherwise you have to pay delivery charges)

In case of any manufacturing defect / transit damages customers has to be reported us within 48 hours from the delivery, After which we may not be able to accept the complaint.

We may ask you to share the images of the product and the internal & external packaging material.

In case of any manufacturing defect / transit damages, once we agree to replace, then we will replace the defective/damaged product with a brand new product at no extra cost.

We may not be able to replace the product if the product you want is Out of Stock. In that case, we may offer you an alternate product. If you do not agree to receive the alternate product, we reserve the right to refund your money back to the source of transaction.

Damages due to normal wear & tear and negligence on part of the customer is not returnable at all.

In case where the wrong selection was made by the customer will be considered discretionary returns and may attract Cancellation/Restocking Charges. Customers may be asked to send the product back to us.

In case where the customer does not like the product or simply changes mind, the delivery charges for the replacement will have to be borne by the customer.